FAQ

  1. I have a concern about my order, what's the easiest way to contact you? For urgent concerns, we recommend emailing us at levide@levidecupp.com. All pages are managed by the company's co-owners, and we're happy to provide you with the best possible ordering experience.
  2. I need to change my shipping address, what should I do? Please contact us within the first 24 hours after placing your order if your shipping address needs to be changed. For the fastest response, email us at levide@levidecupp.com.
  3. Where is my shipping confirmation? Please allow 24-48 hours for most orders to be processed before your shipping confirmation email arrives. Holiday orders may take longer because of increased demand. If you still haven't received your confirmation, please check your spam folder.
  4. Why hasn't my tracking updated? Please allow 2-4 days for your order to process and for tracking information to update. If tracking remains unchanged after processing, email us so we can help resolve the issue.
  5. Do you accept international orders? Yes, international orders are accepted. Shipping costs and delivery times can vary depending on your location outside the US.
  6. What if I want to cancel an order or change my mind? If you need to cancel your order or have changed your mind, please email us within 1-2 days after placing the order.
  7. What is your return policy? We provide a 90-day return policy on all orders, as long as the items have not been damaged after use. Email us at levide@levidecupp.com to get started.